Areas of Expertise

The current restructuring of Quebec's health and social services network has led to major changes in the organization and delivery of healthcare structures and services and in the habits of Quebecers. Over the past few years, Zins Beauchesne and Associates has been very involved in this field as a result of the many mandates it has conducted with various health and social service agencies and businesses. In fact, the professionals at Zins Beauchesne and Associates developed survey questionnaires used by a number of health and social service agencies to rate customer satisfaction and expectations, which were later used by several CSSSs, CLSCs, CHSLDs and hospitals.

Zins Beauchesne and Associates can serve you by delivering user expectation and satisfaction ratings, perception surveys, and solid approaches to improve the quality and nature of your services. We can help you find innovating new ways of serving your clients, adapting your services, and developing communications that meet your user needs and expectations.